Returns & Exchanges
At Aduna, we want you to be completely satisfied with your superfood purchase; if your order arrives damaged or incorrect, we offer a hassle-free return process within 14 days of delivery. Due to the nature of our food products, we can only accept returns on items that are unopened and in their original packaging.
Contact Customer Support
Email our team at [email protected] with your order number and a brief explanation of why you wish to return your items.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with our specific returns warehouse address.
Pack and Ship
Securely package your unopened products and include your RMA number inside the parcel, then ship it back to us using a tracked delivery service.
Refund Processing
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing